If you enabled 2FA and unable to use the Authy.com app we can remove 2FA from your account. Before removing make sure you tried multiple methods to get back into your account: https://support.authy.com/hc/en-us/articles/115012672088-Restoring-Authy-Access-on-a-New-Lost-or-Inaccessible-Phone
Due to the security nature of it we may require additional identity verification. Submit a ticket with your information.
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